Refund policy

REFUND/WARRANTY POLICY

Please take a moment and read through our policies prior to placing any orders with us. Should you have any questions or concerns please do contact us and we would be more than happy to assist you. 

​Thank you for choosing Elite Custom Designz Ltd. 

Elite Custom Designz Ltd. Is not held liable for items stolen on property once delivered. It is the customers responsibility to ensure they have someone present to receive the parcel. Parcel can be tracked by following the tracking number provided. 

 

Policy for Kids Ride-On Cars.

  • There are no refunds on used items.
  • We offer a 90-day warranty on our regular priced and sale ride-ons. Does NOT include clearance. Receipt of proof of purchase is MANDATORY. Without a receipt we cannot assist you and warranty is void. Past 90 days there is no warranty. You will then have to pay the cost to repair. Warranty starts from either when you pick up the ride-on car or once it has been marked as delivered to location. 
  • NOTE: Photos used are just for demonstration purposes. Colours from images online may vary due to each screen being different. Colours and features may not be exact as shown in images. Ex: Rims, seats, dash and decals etc. may vary. For all technical and specification characteristics please refer to the description. 
  • Spare parts (motors, remotes, chargers, batteries etc). are non-refundable.

  • Spare parts (Motors, motherboards, remotes) have a 90 day warranty period.
  • RIDE-ON must only be driven in dry conditions and dry surface. These are not real cars. Driving in wet conditions and wet surface can and will cause water damage which will VOID WARRANTY. 
  • Warranty for the Ride-On cars: Please ensure you have all your paper work as you will be asked for it in order to be covered for warranty. Under extended warranty, any and all shipping is at the customers expense.
  • Customer must bring or ship ride-on to designated repair-shop if requested if further inspection and assessment is required. Failure to comply will only result in further delays. IF for any reason the ride on cannot be repaired and customer should choose not to exchange for another one or model only then Will a refund given. All steps must be followed first. IF a refund is to occur it is the customers responsibility to return the ride-on via shipping or to be brought in person. We will provide the shipping label but the customer is responsible for packaging.
  • Warranty ONLY COVERS: battery, wiring and motors. There is no warranty on other items. Minor scuffs and blemishes are normal due to mass production and warranty does NOT cover this, unless severe.
  • Customers are required to keep all packaging of their ride-on. This is to ensure that if for any reason a claim has to be made that all goes smoothly. All couriers require the original packaging so please be sure to keep the packaging upon opening. 
  • Exchange can only be done if the ride-on car is still in the box, wrapped in its original packaging and not assembled within 7 days. Exchange can only be of equal or lesser value. No credits given for difference. If you choose to upgrade to a more expensive model a difference in balance must be paid. If we no longer have the model and you do not wish to take one we currently have a credit will be issued. It can be used towards any of our products and services. If you require to ship the vehicle back shipping will be at the customers expense. We will provide you with the label but it is the customer who pays for it. Customer will cover cost of shipping for the new vehicle which is being exchanged for. There is a 20% (percent) restocking fee for the unopened and unassembled ride-ons and customer is responsible for shipping costs. If ride-on is opened and assembled there is a 20% restocking fee and customer is responsible to return item in mint condition and properly covered to avoid damages. Ride-on must be unused.
  • If purchased online and looking to exchange you the customer shall be responsible to cover shipping. We will happily provide you with the label but the shipping cost is at the customers expense. 
  • ANY and ALL modifications including cosmetics done to the Ride-On will void ALL warranty. 
  • All deposits are non-refundable. 
  • IF PICKING UP IN PERSON: We will only hold your car for a short period of time unless otherwise agreed upon. If we do not hear back from you and you do not communicate back with us your hold will be taken off and deposit will be forfeited. Again deposits are non-refundable.
  • Clearance ride-ons are final sale. There is NO WARRANTY!!! The ride-on will be shown to you prior that it is in working order and fully functioning.
  • Non clearance ride-ons have a 90 day warranty. Warranty does not cover cosmetics and wear and tear and or customer damage (Not following instructions given, weather instructions and so forth). If there is water damage we will know and warranty will NOT cover this and will have to be repaired at customer expense. Warranty covers battery, motor and wiring ONLY. 
  • IF PICKING UP IN PERSON: Deposits can be sent via etransfer to our business email: elitecustomdesignz@gmail.com or via Credit Card (a $10 fee applies to all credit card transactions). 

  • FOR PRE ORDERS please read title and description for expected arrival dates. If you do not read the description that is on the customer. We provide all the information. We do not do refunds. You are welcome to change to a different model should you wish to no longer wait. NO REFUND OR CREDIT if you choose a lesser value ride-on. It is the customers responsibility to read the information provided. Pre order arrival dated are approximate and not guaranteed as we can not guarantee when they will arrive. There can be delays especially during pandemics, natural disasters, back order  etc. Should customer choose to cancel their pre-order there is a 20 (twenty) percent restocking fee. 
  • We charge HST. So please do but ask to save the tax. 

  • Any and all promotions and sales are based on CAD currency and prices will vary based on Country Currencies and we cannot refund or issue the difference. 
  • We accept cash, debit, and credit card as methods of payment.
  • Our prices are subject to change and can go up and down at any time. We do not honour prior or new sales. 
  • All orders are processed in 2-3 business days. For rushed processing orders there is a $25 fee for early processing times. 
  • There will be a 20% (twenty percent) restocking fee should you choose another ride-on once you have placed a deposit, once your order has been processed, if doing an exchange or cancelling/returning an order. Customer is responsible to pay shipping to ship back. There is a 20% (percent) restocking fee for the unopened and unassembled ride-ons and customer is responsible for shipping costs. If ride-on is opened and/or assembled there is a 20% (percent) restocking fee and customer is responsible to return item in mint condition and properly covered to avoid damages. Ride-on must be unused. Upon inspection if damaged a refund will not be provided. There can be delays due to weather conditions or natural disasters in which we cannot be held liable for. If in the event there is a delay and you the customer wish to cancel the order, then you the customer are to pay a 20% (twenty percent) restocking fee. As this is not something we can control and out of our hands. 

  • When checking out please look properly when putting in the discount code. It is located right above the payment method. We cannot and will not refund you for you to place your order again. As well we will not refund/credit the promotion offer. Once the order is in the sale/transaction is completed. CODES ARE NOT APPLIED AUTOMATICALLY. They must be input manually by customer.

  • Should the customer provide an incorrect or invalid shipping address and a second/reshipment is required free shipping will no longer apply. The customer will be sent an invoice for shipping and must be paid prior to reshipment. 
  • OUT OF BOUNDS
    If the customer is located out of courier bounds we Elite Custom Designz Ltd. will be in contact with the customer. The customer will be informed that they are located in an out of bounds area. With such there are additional shipping fees which varies based on: location, package size, and courier. We, Elite Custom Designz Ltd. cannot take on. large payment. We, Elite Custom Designz Ltd. will contact the customer informing them of the additional cost. Should the customer choose to not proceed and wish to cancel the order, cancellation fees of 20% (twenty percent) will be applied. Customers should be aware of their living areas. 
  • Please contact us IMMEDIATELY after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process if there will be an exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
  • Elite Custom Designz Ltd. Is not held liable for items stolen on property once delivered. It is the customers responsibility to ensure they have someone present to receive the parcel. Parcel can be tracked by following the tracking number provided. Elite Custom Designz Ltd. is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.

Policy for Furniture Items.

  • There are no refunds on used items.
  • We offer a 90-day warranty on our regular priced and sale items. Does NOT include clearance. Receipt of proof of purchase is MANDATORY. Without a receipt we cannot assist you and warranty is void. Past 90 days there is no warranty. You will then have to pay the cost to repair. Warranty starts once it has been marked as delivered to location. 
  • FOR PRE ORDERS please read title and description for expected arrival dates. If you do not read the description that is on the customer. We provide all the information. We do not do refunds. You are welcome to change to a different colour should you wish to no longer wait. NO REFUND OR CREDIT if you choose a lesser value item. It is the customers responsibility to read the information provided. Pre order arrival dated are approximate and not guaranteed as we can not guarantee when they will arrive. There can be delays especially during pandemics, natural disasters etc. 
  • Warranty for the furniture is covered by the supplier not by us. We will direct you to the appropriate one should need be. Please ensure you have all your paper work as the supplier will ask for it in order to be covered for warranty.
  • If purchased online and looking to exchange you the customer shall be responsible to cover shipping. We will happily provide you with the label but the shipping cost is at the customers expense. 
  • Our prices are subject to change and can go up and down at any time. We do not honour prior or new sales. 
  • There will be a 25% (twenty five percent) restocking fee should you choose another item once you have placed a deposit, once your order has been processed or wish to cancel. If doing an exchange or cancelling/returning an order. Customer is responsible to pay shipping to ship back.
  • Should the customer provide an incorrect or invalid shipping address and a second/reshipment is required free shipping will no longer apply. The customer will be sent an invoice for shipping and must be paid prior to reshipment. 
  • Please contact us IMMEDIATELY after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process if there will be an exchange on the damaged item. Please DO NOT assemble the product until we assess damage photos. In most cases, we will send out the part that was damaged during transportation so it will not warrant a return. In most cases, we will return and replace your item with the exact same model if the damaged parts cannot be replaced.
  • Elite Custom Designz Ltd. Is not held liable for items stolen on property once delivered. It is the customers responsibility to ensure they have someone present to receive the parcel. Parcel can be tracked by following the tracking number provided. Elite Custom Designz Ltd. is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.

Policy for Custom Made Items.

  • Orders can be placed with us through DM on Facebook and Instagram, email, phone, vendor markets and website. 

  • For pricing please contact us via email, DM, or phone and one of our associates will get back to you within 24 hours. 

  • Orders can be picked up in Bradford, ON. We offer shipping Canada wide as well. 

  • IF PICKING UP IN PERSON. IF ORDERING ONLINE MUST BE PAID IN FULL. We require a 50% non-refundable deposit for custom orders. This is required prior to any custom orders being started. 

  • Once we receive your order we provide you with a proof of your order. Any changes that need to be made this is the time in which to do so. A new proof will then be sent to you for approval. Once you approve of the design NO  further changes can be made. Should you require an absolute change a fee will apply. 

  • IF PICKING UP IN PERSON: Deposits must be sent to our business email: elitecustomdesignz@gmail.com.

  • IF PICKING UP IN PERSON: All orders will be held for a maximum of 20 days from the time we let you know your order is ready for pick up. If you require longer please let us know. We will send you weekly reminders. If you fail to communicate with us during the 20 days your order will then become void and no longer be available. 

  • IF PICKING UP IN PEROSN: Should you wish to pay the remaining balance in cash then payment upon pick up will be fine. If you choose to pay the remaining balance via e-transfer then it must be sent prior to pick up. 

  • FOR ONLINE ORDERS: for online orders we can hold your order for a maximum of 20 days if you ask us. However we can not hold onto it longer than that and the car will then be shipped out to you. It is the customers responsibility to order in the appropriate time-frame of when the ride-on is needed. Please allow sufficient time when ordering. 

  • We charge HST.

  • It is your responsibility to read and follow any and all specific instructions on care and handling of item. 

  • All sales are final on all personalized and custom items. 

Policy for Music Boxes.

  • All sales are final.

 

PLEASE NOTE COLOURS MAY BE LIGHTER OR DARKER IN PERSON AS EACH CAMERA AND SCREEN RESOLUTION IS DIFFERENT.

 

Elite Custom Designz Ltd. Is not held liable for items stolen on property once delivered. It is the customers responsibility to ensure they have someone present to receive the parcel. Parcel can be tracked by following the tracking number provided. Elite Custom Designz Ltd. is not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package It is the buyer’s responsibility to protect the item from theft after delivering. It is recommended to track your package with the tracking information we provided and make an arrangement with the shipping company to be present to receive your item as some items may not require a signature.