Shipping policy
Thank you for visiting and shopping at EliteCustomDesignz.com. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Once your order has been placed it takes 2-3 business days for orders to be processed. Express shipping does NOT change this. The processing time is the same for all!
Standard shipping is approximately (7-15 business days) from processing date not from when order was placed. If couriers delay on pick up Elite Custom Designz Ltd. are not responsible.
Does not include holidays and weekends. Times are not guaranteed and are approximate due to volume, natural disasters and courier delays.
Express shipping which is $50-$100 depending on weight of vehicle is approximately (3-9 business days). Does not include holidays and weekends. Times are not guaranteed. If couriers delay on pick up Elite Custom Designz Ltd. are not responsible. There are no refunds issued on Express Shipping. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Also, depending on weather conditions there can be delays with the couriers.
If couriers have technical issues Elite Custom Designz Ltd. is not liable for delays caused by this. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone provided the couriers update us. There can be delays due to weather conditions or natural disasters in which we cannot be held liable for. If in the event there is a delay and you the customer wish to cancel the order, then you the customer are to pay a 20% (twenty percent) restocking fee. As this is not something we can control and out of our hands.
Should the customer provide an incorrect or invalid shipping address and a second/reshipment is required free shipping will no longer apply. The customer will be sent an invoice for shipping and must be paid prior to reshipment.
If the customer request an address change/redirect and there is a charge the customer is liable to pay the charge. Shipment will not proceed without the payment. An invoice will be issued for the customer to make the payment.
If the customer is not available and misses all attempts made by couriers and the item is shipped back the customer is responsible for the return fee and the new shipping fee. The free shipping no longer applies as we fulfilled our obligation; however the customer did not. We will invoice the customer for total fees of return fee and new shipping cost.
We seen it with the couriers and unfortunately don’t have say in terms of shipping and delays. All shipments are approximate.
Once the item has shipped we CANNOT stop the item in transit. It has to reach its destination.
Any items shipped by Freight can and will take longer than standard couriers.
Shipping times are longer. Express shipping does not apply to the order. We do our best; however there are NO guarantees with any courier especially with Freight.
Freight orders are done based on size of vehicles. Our XL vehicles will be shipped on a pallet which is by Freight.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours from pick up date.. Elite Custom Designz Ltd. Is not held liable for items stolen on property once delivered. It is the customers responsibility to ensure they have someone present to receive the parcel. Parcel can be tracked by following the tracking number provided.
Customs, Duties and Taxes
EliteCustomDesignz.com. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
EliteCustomDesignz.com.is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We will do our best to assist you and try to resolve the matter, if need be then we will contact the courier and file a claim. Claims can take anywhere from 1-3 months approximately; however during holiday seasons please expect further time anywhere from 2-4 months.
OUT OF BOUNDS
If the customer is located out of courier bounds we Elite Custom Designz Ltd. will be in contact with the customer. The customer will be informed that they are located in an out of bounds area. With such there are additional shipping fees which varies based on: location, package size, and courier. We, Elite Custom Designz Ltd. cannot take on. large payment. We, Elite Custom Designz Ltd. will contact the customer informing them of the additional cost. Should the customer choose to not proceed and wish to cancel the order, cancellation fees of 20% (twenty percent) will be applied. Customers should be aware of their living areas.
Please save all packaging materials and damaged goods before filing a claim.